Patient Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details:

What information we collect, use, and why we may collect or use the following information to provide services:

  • Names and contact details

  • Addresses

  • Date of birth

  • Health information (including dietary requirements, allergies and health conditions)

  • Photographs/video recordings

  • Records of emails/notes of consultations

  • Identification documents (copies of)

  • Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Legal Obligation

  • Legitimate interest: As a health care provider, we have a duty of care to collect information which may directly impact our patients health and wellbeing.

Where we get personal information:

  • From you directly

How long we keep information

For a period no shorter than seven years, after which all information may be erased.

Others we may share personal information with your permission

•            Health care providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

We would be grateful for the chance to deal with any data protection issues you may have, please contact us at shirley@thehairandscalpclinic.co.uk in the first instance. If you have any further concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated 15th July 2024